1. What is a backflow and why does it matter?

A backflow occurs when water flows backward into your plumbing system, potentially contaminating your drinking water. Backflow preventers protect your home or business by keeping clean and dirty water separated.

2. How often do I need to have my backflow device tested?

In DC and Virginia, backflow prevention assemblies must be tested annually by a certified tester. Some counties or authorities may require testing after installation, repair, or relocation as well.

3. Are you certified to test backflow prevention devices?

Yes. Better Flow Backflow, LLC provides certified backflow testing, repair, and compliance reporting for RPZ, DCVA, and PVB devices across DC and Virginia.

4. What types of backflow devices do you work on?

We test, repair, and maintain:

• RPZ (Reduced Pressure Zone Assemblies)

• DCVA (Double Check Valve Assemblies)

• PVB (Pressure Vacuum Breakers)

• Specialty and commercial-grade assemblies

5. Do you file the compliance paperwork for me?

Yes. We handle all reporting, including county, city, or water authority submissions. You receive a copy of the report, and your authority receives the official compliance documentation.

6. How long does a backflow test take?

Most tests take 20–30 minutes per device, depending on accessibility and installation conditions. Repairs or rebuilds take additional time.

7. What if my backflow device fails the test?

We provide on-site diagnostics and can repair, rebuild, or replace the device. After repairs, we retest and submit all required documentation to ensure you’re fully compliant.

8. Do you offer reminders for annual testing?

Yes. We provide annual reminder scheduling, so you never miss a required test or fall out of compliance.

9. How much does a backflow test cost?

Our standard backflow testing rate is $175 per device, plus applicable taxes. We also offer savings through referral discounts, loyalty rewards, multi-device pricing, and service packages. Contact us to learn how much you can save.

10. What areas do you serve?

We proudly serve Washington, DC and Virginia, with full support for residential, commercial, industrial, and government clients.

11. What forms of payment do you accept?

We accept credit/debit cards, ACH, and digital invoicing options. Payment is due at the completion of testing unless a service agreement states otherwise.

12. How do I schedule an appointment?

You can schedule by calling, emailing, or completing our online intake form. We offer flexible appointment windows and follow-ups.

13. Do you work with HOAs, property managers, and commercial sites?

Yes. We offer multi-unit testing, compliance scheduling, annual reminders, and tailored reporting for HOAs, apartment communities, commercial facilities, and property management firms.

14. Can you help us understand our county’s backflow requirements?

Absolutely. We maintain an extensive database of DC and Virginia county requirements, forms, and contacts. We can explain exactly what’s required for your location.